BMS Contact Center®
BMS Contact Center® provides a modular solution for all your day to day call center needs. There are modules for inbound
and outbound operation, including a user friendly graphical user interface.
The Call Blending Mode automatically regulates the ratio between inbound and outbound operation to maximize your agents productivity. The BMS® CC can be extended by optional modules, i.e. applications for predictive dialing or trouble ticket management.
The reporting module generates detailed statistics or supplies them to external systems.
|
|
JUNGHANNS COMMUNICATIONS GMBH
Breite Strasse 13a
12167 Berlin, Germany
TEL.: +49 (0) 30 5 77 0 88 56 0
FAX: +49 (0) 30 5 77 0 88 56 9
EMAIL: info@junghannscom.de
|
|
BMS on Cebit 